Connect the Customer to the Correct 2.4 GHz Network:

• Ensure the device is connected to the 2.4 GHz Wi-Fi network, as LIV is optimized for this frequency.
• Ask your customer to contact the internet provider and enable a 2.4 GHz network before final installation.
• Enabling a Dual Band Wi-Fi network is simple for a lot of carriers and can be found on their website.
• Make sure the customer has their Wifi password handy

Verify Security Settings:

• LIV functions best with WPA2 encryption. Double-check that the router is using WPA2 security for the connection.

Move the Hub Closer to the Router:

• During the onboarding process, position the hub closer to the router to ensure a stable connection.
• Once the onboarding is complete, you can move the hub to its final mounting location.

Ensure Bluetooth Is discoverable/enabled on the Device